Cardinal Pacelli Trusts LK TECH As Their Trusted IT & Technology Vendor

Cardinal Pacelli Trusts LK TECH As Their Trusted IT & Technology Vendor

As a professional with a foundation in technical coordination in an educational environment, Jennie Clark’s transition to the Parish office involved undertaking various projects. Leveraging her understanding of the technical history and current state of operations has been instrumental in overseeing improvements.

Similarly, as the business manager at Cardinal Pacelli, Rachel Worley was responsible for overseeing general operations—including facilities, technology, and finances—at a high level, ensuring that intricate technical details were translated into understandable terms for effective implementation and action.

Collaborating with external technical services became a strategic decision following unforeseen staffing difficulties. This partnership was spurred by the need for robust network administration and mitigating any future risks associated with internal technical challenges. Security has been at the forefront of our enhancements, with significant progress made in securing our Wi-Fi network and working toward vital cybersecurity insurance.

The partnership has grown into a collaboration beyond transactional service, with a shared interest and commitment to our organization's welfare and technical integrity.

Key Takeaways

• Transitioning roles enhanced the organization's oversight of technical improvements and project management.
• Strategic external partnerships were formed to reinforce network administration and mitigate future technical risks.
• Significant progress in security measures and the pursuit of cybersecurity insurance demonstrate a commitment to safeguarding the organization's digital assets.

Cardinal Pacelli Turns To LK TECH As Their Trusted IT Services Vendor

Jennie Clark transitioned from an educational setting where she oversaw technology to an operational role at the Parish Office, delivering projects for the business manager, Rachel Worley. Her experience provides insight into the history of technology and its advancements. Rachel Worley manages various high-level operational facets, including facilities, technology, and finances for Cardinal Pacelli School and Christ the King Church. Her role requires understanding complex processes in simplified terms for effective oversight.

Faced with an unexpected gap in their technical staff due to health issues, the institution decided to engage LK TECH for an external perspective on managing critical IT functions. Their previous collaboration with LK TECH on different projects established trust, leading to refraining from vetting other providers.

Network Security Was Immediate

One of the most significant immediate improvements LK TECH implemented was enhancing network security. They addressed vulnerabilities that could compromise the Wi-Fi network, initially allowing access to sensitive organizational data. Moving forward, LK TECH is also instrumental in guiding the organization toward obtaining cybersecurity insurance, selecting a competent vendor, and securing its digital infrastructure against ongoing threats.

Organization Well Being Is A Top Priority

Beyond routine maintenance and updates, LK TECH demonstrates a genuine investment in the organization's well-being. They exhibit a hands-on approach to problem-solving and a dedication to treating the company as part of their own. An illustration of this commitment is Jeff, an LK TECH team member, who voluntarily contributed his time to resolve a security incident involving theft. Utilizing the installed camera system, he played a crucial part in the identification and eventual legal recourse against the perpetrator.

Jeff and his colleague Daniel are considered integral to the team, exemplifying this through their proactive support of operational needs.

Obstacles and Requirements

In the pursuit of maintaining a robust network infrastructure, the school encountered a critical challenge when they needed a network administrator. This was a pivotal role responsible for ensuring the network was operational and efficient. The task fell to Jennie Clark, who initially served as a tech coordinator within the school, to restore and enhance the network's effectiveness.

Subsequently, Clark transitioned to the Parish office, continuing to manage projects for the business manager, Rachel Worley. Worley oversees the school's general operations, including facilities, technology, and finances, and requires technological processes to be broken down into simpler terms for effective oversight.

Significant Gap In Technical Management

Their previous internal staff member's unforeseen health crisis left a significant gap in their technical management, emphasizing the need for a more resilient solution. The decision to outsource these responsibilities to an external company sought to mitigate the risk of future operational disruptions. LK TECH, having previously collaborated with the school on various smaller projects, emerged as the go-to partner due to their familiarity with the school's existing system and specific needs.

Network Wi-FI Needed To Be Secured

A significant security vulnerability was promptly identified by LK TECH: unrestricted access through the school's Wi-Fi network could potentially expose them to cyber threats. LK TECH's intervention has since fortified the school's cybersecurity posture.

Helping Cardinal Pacelli With Cyber Insurance

The ongoing partnership extends to securing cyber insurance. LK TECH's expertise is pivotal in the technical aspects of the application process, ensuring the selection of a compatible cybersecurity insurance provider.

Services That Extend Beyond Contractual Obligations

LK TECH's commitment transcends mere contractual obligations; their contributions reflect a genuine investment in the school's well-being. Their personnel, especially Jeff and Daniel, are considered integral to the team—a sentiment underscored by their willingness to assist beyond working hours, such as the incident where significant efforts led to the resolution of a theft case through the analysis of camera footage.

The relationship between LK TECH and the school is marked by dedication and a personalized approach, which has repeatedly proven its value in routine operations and unexpected crises.

Strengthening Technological Defenses

From the outset, LK TECH has demonstrated a commitment to enhancing security measures. Starting from a baseline where network vulnerabilities were notable, immediate steps were taken to secure access points and isolate Wi-Fi from sensitive network segments. As the partnership evolved, the external team displayed a determination that went beyond transactional interactions to a more ingrained role within the organization.

The joint efforts focus on procuring cybersecurity insurance, with LK TECH providing critical technical insights during the application process. This is a pivotal step towards fortifying long-term digital security and identifying trustworthy vendors to partner with.

LK TECH Is More Than Our IT Vendor

LK TECH's personnel's dedication, particularly those of Jeff and Daniel, echoes throughout the organization. Their involvement has transcended typical support roles, contributing heavily during crises such as the Easter theft incident, where they played a crucial part in reviewing surveillance footage, ultimately leading to the apprehension and subsequent legal action against the perpetrator.

Their eager involvement and proactive stance solidify the sentiment that LK TECH’s personnel are not just consultants but integral team members, always ready to extend their expertise and ensure operational resilience.

Enhancing Network Security and Insurance Preparedness

Upon initiating services with LK TECH, Cardinal Pacelli quickly realized that their cybersecurity measures were inadequate, posing a significant risk to network integrity. LK TECH’s experts, particularly Jeff, promptly detected and resolved this security vulnerability, significantly fortifying our defenses against potential breaches.

LK TECH has been instrumental in guiding us through the complexities of obtaining cybersecurity insurance. They provide essential technical insights during the application process, ensuring we select the appropriate insurance vendor to maintain robust security measures.

Key Actions and Commitments:

• Network Restoration: Addressed critical infrastructure issues to re-establish a functional and secure network.
• External Management: Engaged LK TECH for professional operational management to avoid future expertise gaps.
• Security Overhaul: Identified and remediated glaring security lapses, fortifying the network against unauthorized access.
• Insurance Navigation: In collaboration with LK TECH, we are pursuing cybersecurity insurance to safeguard against future threats.

Their service extends beyond contractual obligations, reflecting a genuine investment in our well-being. In one notable incident, they played a crucial role in resolving a theft by dedicating numerous hours to reviewing surveillance footage, which directly aided law enforcement’s successful resolution of the case.

LK TECH's representatives, Jeff and Daniel, have seamlessly integrated with our team, consistently demonstrating their dedication by proactively addressing challenges.

Enhanced Client Support Practices

At a critical juncture without a network administrator, the institution engaged LK TECH to fortify its network infrastructure. The security safeguards were minimal before working with LK TECH, leaving their Wi-Fi network vulnerable. The prompt identification and resolution of these issues by LK TECH's primary contact, Jeff, have fortified the organization's cyber defenses. These improvements have been integral to the ongoing efforts to secure cybersecurity insurance with the assistance of LK TECH, ensuring the institution's resilience against potential cyber threats.

• Emphasis on Proactive Solutions: Rather than offering superficial fixes, LK TECH dedicates itself to proactive problem-solving and prevention, demonstrating a genuine vested interest in the institution's welfare.
• Responsive and Personalized Support: The dedication of LK TECH staff, especially during critical situations, reflects a deep-seated commitment to the institution. A notable instance included Jeff devoting personal time to resolving a theft by reviewing hours of surveillance footage, contributing to law enforcement's subsequent apprehension of the culprit.

These instances exemplify the tailored approach and responsiveness of LK TECH, reinforcing the sentiment that their support staff, including Jeff and Daniel, are perceived not merely as external consultants but as valued members of the institutional family.

Response Coordination and Assistance

The organization faced a critical juncture when its network administrator was incapacitated due to severe health issues, leaving a void in their IT operations. Temporary solutions needed to be improved, prompting a partnership with a familiar external firm, LK TECH. The decision, born from necessity, transitioned into satisfaction with LK TECH's proactive and invested approach to service.

LK TECH's Impact and Support:

• Enhanced Security: LK TECH's immediate action upon commencement of service was to seal a glaring vulnerability that risked exposure to the network via Wi-Fi.
• Cybersecurity Insurance: The company lends its expertise to navigating technical applications for cybersecurity insurance, facilitating alignment with a suitable vendor.
• Personalized Attention: Rather than generic services, LK TECH provides tailored support, proactively resolving issues to minimize operational interruptions.
• Incident Management: Their technician, Jeff, dedicated personal time to analyzing security footage, contributing to resolving a theft incident that led to the apprehension and charging of the perpetrator.

This hands-on approach by LK TECH's personnel, namely Jeff and Daniel, has significantly strengthened the client's IT resilience and response capabilities. Their eagerness to immerse themselves into the client’s environment illustrates a seamless extension of the internal team, offering technical expertise and an ethos of dedicated partnership.

The Necessity of Dependable IT Support for Cincinnati Organizations

Organizations in Cincinnati require steadfast IT partners due to the challenges of operating without expert network administration. LK TECH has emerged as a critical ally for local entities such as Cardinal Pacelli School and Christ the King Church. Their willingness to go the extra mile sets them apart from a typical service provider, suggesting a symbiotic relationship rather than a mere vendor-client interaction.

LK TECH's impact was immediate and significant when they began their collaboration. They identified and rectified serious security vulnerabilities, such as open Wi-Fi networks that exposed internal systems to external threats. This swift response built confidence in their implemented security measures and highlighted the importance of robust cybersecurity protections.

• Security Reinforcement: LK TECH promptly enhanced the existing network's defenses upon engagement, ensuring safer operations.
• Disaster Recovery: Their role was crucial in securing Cybersecurity insurance, aiding in application processes and vendor selection.
• Responsive Support: The team demonstrated their commitment by addressing issues beyond the scope of duty, showing a vested interest in resolving problems efficiently.

One notable instance exemplified their dedication: when a theft occurred on the premises, LK TECH personnel dedicated personal time to assist with the investigation, reviewing surveillance footage and coordinating with law enforcement to facilitate resolution.

• Theft Incident Response: The IT support team played a pivotal role in the theft investigation, showcasing exceptional commitment.

The mutual trust and familiarity developed with LK TECH have convinced the organization's staff of the IT firm's irreplaceable role on their team.

• Integration with Internal Teams: LK TECH is perceived not merely as external assistance but as an integral part of the organization.
• Crisis Management: They have readily taken initiative in times of need, reinforcing their position as a trusted ally.

Through proactive measures and personalized attention, LK TECH continues to prove that its service is indispensable and closely aligned with the long-term success and security of the organizations with which it partners.